Faktor-IPS Support
This page contains all information on support, further development and consulting for Faktor-IPS.
Evaluation Support
You’d like to find out if Faktor-IPS is right for you? Let us show you what Faktor-IPS can do! We would be happy to present Faktor-IPS as part of a digital demo. We will demonstrate the tool and the various functions using a real example. We are also happy to offer fee-based workshops on Faktor-IPS on request. You can find more information on this at the Faktor Zehn Academy.
Are you planning an extensive IT project in the insurance sector? We would be happy to work with you to plan the best way to implement it. We offer both technical experts for all types and sectors of insurance as well as highly qualified software architects.
Please use our contact form and we will get in touch with you as soon as possible.
Enterprise Support
We offer highly qualified all-round support. We offer comprehensive services as part of an agreed consultant and developer capacity, e.g. 80h/year.
We offer the following support services...
Troubleshooting
Comprehensive error analysis and troubleshooting
Error reporting system
Access to the Faktor Zehn issue tracking system
Updates
Release delivery for error correction
Response times
A set reaction time for problem messages
We offer the following support services...
Response times
A set reaction time for problem messages
Updates
Release delivery for error correction
Error reporting system
Access to the Faktor Zehn issue tracking system
Troubleshooting
Comprehensive error analysis and troubleshooting
We offer the following support services...
Error reporting system
Access to the Faktor Zehn issue tracking system
Response times
A set reaction time for problem messages
Troubleshooting
Comprehensive error analysis and troubleshooting
Updates
Release delivery for error correction
Further Development
Faktor Zehn is responsible for organizing and implementing the further development of Faktor-IPS. We closely cooperate with users and involve them in the development process. If a project needs new functions or add-ons to existing functions, there are several ways in which these can be created:
- Enhancing the core application in the Faktor-IPS-standard
- Implementing new functions in a supported add-on
- Implementing customer-specific add-ons
If a new function could be useful for other Faktor-IPS users, Faktor Zehn will generally implement it in the standard version, thereby expanding the functional range and improving the quality of Faktor-IPS.
The second option is a so-called supported add-on. This is an optional plugin that is maintained and further developed by Faktor Zehn. This option is typically chosen for functions that would not be useful for every type of project. Our goal is to ensure the same high-quality standard as for the Faktor-IPS core application.
If a new function is project specific, it is usually best implemented as part of a customer-specific add-on. In most cases, this can be easily done with the plugin mechanism of Eclipse. If necessary, further add-ons for Faktor-IPS will be created. Plugins can either be created within a project by software engineers or as part of a separate Faktor Zehn contract. By doing this, we ensure releasability and make it possible for customers to migrate to the newest available version of Faktor-IPS at any point.
As with most open-source software, it is possible to make individual adjustments on a copy of the Faktor-IPS source code. However, by doing so, the software will no longer be releasable.
Consulting
In addition to developing, using, and providing tech support for Faktor-IPS, consulting and implementing IT projects for insurances are two of Faktor Zehn’s most important core competencies. Our team consists of highly qualified software engineers and software architects, experts for various types of insurances, and actuaries. Our goal is not just to develop high-quality software, but also to have a thorough knowledge of the business side. We provide support during all stages of development, from planning through conception to implementation and migration.
If you would like to find out more about our consulting services and Faktor Zehn, visit us at www.faktorzehn.com.
